Southwest Air: Forget To Set Alarm...Forget Refund

We fear that Southwest, once our favorite laid-back economy airline, is slip-sliding into the nickel-diming mode of other airlines. The most recent example is that SW will no longer refund the fare of passengers who fail to be there for scheduled flights.

In the past, if you showed up late, there were ways to get around it. The SW airport staff would do their best let you board a later flight, or even get you on a rival airline flight. And it cost you nothing beyond the fare you paid for your original ticket.  

Under the new SW policy, if you miss your flight without adequate reason or prior contact, you may have to forfeit your fare. Flyers should be aware of the logical reason for the new SW rule. In these days of tightening budgets and high fuel prices, flights with empty seats represent lost income for airlines.

For more information, contact your favorite hometown or online travel agency, or go to www.southwest.com

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